Refund policy

Returns and refunds

You have 30 days from the day your order is delivered to request a return. Email us at team@bbpcgroup.com with your order number and what you'd like to return, and we'll send you instructions.

Who pays return shipping

It depends on why the item is coming back.

You changed your mind — the item is fine, it just isn't for you. You cover return shipping.
We got it wrong — the item arrived damaged, defective, the wrong item, or not as described. We cover return shipping. You should not be out of pocket for our mistake.

Condition

Items need to come back unused and in their original packaging. The one exception is the one that matters: if the item is defective or we sent the wrong thing, this condition does not apply. Don't try to repackage something that arrived broken — just tell us.

Refunds

Once the return arrives and we've checked it, we refund to your original payment method. Card refunds usually appear within 5–10 business days depending on your bank, which is their timeline rather than ours.

Original shipping charges are refunded when the return is our fault. For a change-of-mind return, the original shipping is not refunded.

Damaged or wrong on arrival

Tell us within 30 days of delivery and send a photo if you can. A photo lets us resolve it without sending the item back at all, which is faster for you.