FAQ

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Orders process in 1–3 business days, then delivery takes 7–15 business days with tracking. Total: 8–18 business days from purchase.

Where do you ship?
Canada, United States, United Kingdom, Australia and New Zealand.

How do I track my order?
You'll get a tracking number by email as soon as your order ships.

The Toys

How do BB Balls glow?
Charge them under any bright light for a few minutes and they glow in the dark. Rinse with water and air-dry to restore stickiness — they're washable and reusable.

Will BB Balls damage my walls?
They're designed for smooth surfaces like walls, windows and doors. On fresh paint or wallpaper, test one spot first.

Does BB Cactus need batteries?
No — it has a built-in rechargeable battery and ships with a USB charging cable. It repeats what you say, dances, and plays 60+ songs.

Is BB Dumpling safe for kids?
Yes — it's a soft, slow-rise squishy suitable for kids, teens and adults. Not for children under 3, and it's a stress toy, not a chew toy.

Returns & Support

What if my order arrives damaged or wrong?
Email team@bbpcgroup.com within 30 days with your order number and a photo — we reship or refund in full, no questions asked.

Can I return something if I changed my mind?
Reach out and we'll do our best to find a solution — see our Returns & Exchanges Policy.

Is there a bundle deal?
Yes — add BB Cactus and BB Dumpling to your cart and use code BBBUNDLE10 for 10% off the duo.