Returns & Exchanges Policy

At BBPC Toys, your satisfaction is our top priority. We want every BB toy to bring instant fun the moment it's out of the box. If something is not right, we are here to make it right.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or is not what you ordered, please contact us within 30 days of delivery. We will reship the correct item or issue a full refund, no questions asked.

Email us at team@bbpcgroup.com with your order number and a photo of the issue, and we will take care of it right away.

Change of Mind

We understand that sometimes things do not work out as expected. Because we ship internationally through our fulfillment partners, we are not always able to accept returns for change-of-mind purchases. However, please reach out to us and we will do our best to find a solution that works for you.

Refund Processing

Approved refunds are processed within 5-7 business days back to your original payment method. Please allow additional time for your bank or card provider to post the credit.

Items We Cannot Refund

Items that have been used or are no longer in their original condition
Final sale or clearance items
Change-of-mind returns that cannot be resolved through our fulfillment partners

Contact Us

Have a question about your order or our policy? We are here to help. Reach out to our team at team@bbpcgroup.com and we will get back to you as soon as possible.